Clear terms for shopping with Kiran’s.
01About these terms
These Terms & Conditions apply to your use of the Kiran’s website and to every order placed with us. By browsing our website or placing an order, you agree to these terms.
02Our products
We take care to represent every product, colour and finish as accurately as possible. Product images may vary slightly depending on your screen and the natural character of the materials used.
Availability is subject to change. If an item becomes unavailable after you place an order, we will contact you and arrange a suitable resolution, including a full refund where appropriate.
03Orders & payment
An order is accepted once payment has been successfully authorised and you receive an order confirmation from us. Prices are shown in the currency displayed at checkout and may change without notice before an order is placed.
You are responsible for providing accurate contact, delivery and billing details. We may contact you to verify information where necessary to protect you and our customers from fraudulent activity.
04Delivery
Delivery estimates are provided at checkout and begin once your order has been confirmed. While we work with trusted delivery partners, times may be affected by circumstances outside our control.
Please inspect your parcel when it arrives. If it appears damaged, photograph the packaging and contact us promptly so we can help.
05Returns & refunds
Our returns, exchanges and refund requirements are explained in our Refund & Returns policy. Items must be returned within the stated period, unused and in their original condition with tags and packaging intact.
Nothing in these terms affects your statutory consumer rights. If an item arrives faulty or materially different from its description, please contact us so we can put things right.
06Website use
You may use this website for personal, non-commercial purposes. Please do not reproduce our photography, copy, branding or designs, or use the website in a way that could damage, interrupt or misuse our services.
07Our responsibility
We take reasonable care to keep the website accurate, secure and available. To the extent permitted by law, Kiran’s is not responsible for losses caused by events outside our reasonable control or by your misuse of the website.
08Contact us
If you have a question about these terms or an order, our customer care team is here to help.