Helpful answers for a confident Kiran’s experience.
01How do I place an order?
Browse the collection, choose your preferred item and follow the checkout steps. You will receive an order confirmation once payment has been authorised.
02Can I change or cancel my order?
Contact us as soon as possible with your order number. We will do our best to help before the order enters preparation or dispatch.
03How long does delivery take?
Delivery estimates and available options are shown at checkout. You will receive tracking details when your order is dispatched.
04How do I make a return?
Review our Returns & Exchanges page and contact customer care before sending an item back. We will provide the next steps for your order.
05How should I care for my pieces?
Follow the care information included with your order and on the relevant product page. If you are unsure, contact us before washing or treating an item.
06How can I contact Kiran’s?
Our customer care team can help with products, orders, delivery and returns. Please include your order number whenever your question relates to a purchase.